About Airport VIP

Redefining airport travel with premium concierge services since 2010.

Our Story

Excellence in Every Journey

Airport VIP was founded with a simple mission: to transform the airport experience from a stressful necessity into a luxurious, seamless journey. What began as a small concierge service at a single airport has grown into a global network spanning 500+ airports across 150 countries.

Our team of over 2,000 multilingual professionals is dedicated to providing personalized service that anticipates your every need. From the moment you arrive at the airport to the moment you reach your destination, we ensure every detail is perfect.

16+ Years

Of Excellence in Airport Services

Our Mission

To deliver world-class airport concierge services that exceed expectations, ensuring every traveler experiences comfort, efficiency, and luxury from curb to gate and beyond.

Our Vision

To be the global leader in airport hospitality, setting the standard for premium travel assistance and creating memorable experiences at every airport in the world.

Our Journey

Company Timeline

2010

Company Founded

Airport VIP was established in New York with a team of 5 dedicated concierges at JFK Airport.

2013

Expansion to Europe

Opened operations at Heathrow, Charles de Gaulle, and Frankfurt airports, serving 50,000 clients.

2016

Global Network Launch

Expanded to Asia-Pacific with Singapore, Tokyo, and Dubai. Reached 200 airports worldwide.

2019

Digital Platform

Launched our online booking platform and mobile app, making premium services accessible 24/7.

2023

500+ Airports Milestone

Achieved coverage at over 500 airports. Served 1 million passengers with a 98% satisfaction rate.

2026

Industry Leader

Recognized as the #1 airport concierge service globally. Continuing to innovate and expand.

Leadership

Our Team

AM
Alexander Mitchell
Founder & CEO
SC
Sarah Chen
Chief Operations Officer
MR
Michael Rodriguez
Global Head of Service
EP
Emily Parker
Customer Experience Director